Terms of Service

Last Updated: April 21, 2026

Welcome to By Eggs. These Terms of Service ("Terms") govern your use of the website located at byeggs.com (the "Site") and any related services provided by By Eggs.

By accessing our Site, you agree to abide by these Terms and to comply with all applicable laws and regulations. If you do not agree with these Terms, you are prohibited from using or accessing this Site.

1. Account Registration and Security

To access certain features of the Site, you may be required to create an account.

  • Responsibility: You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.

  • Security Breaches: You must notify us immediately at hello@byeggs.com if you suspect any unauthorized use of your account or a breach of security.

  • Accuracy: You agree to provide accurate, current, and complete information during the registration process.

2. Product Information and Medical Disclaimer

While we strive for perfection, By Eggs does not warrant that product descriptions, colors, or other content available on the Site are 100% accurate, complete, or error-free.

Medical Disclaimer: Our products are for cosmetic purposes only. The information provided on this Site is not intended to diagnose, treat, cure, or prevent any skin condition or disease. Always perform a patch test before using new products and consult with a dermatologist if you have specific skin concerns or allergies.

3. Orders, Pricing, and Payments

  • Order Accuracy: Please review your cart carefully. We are unable to amend, cancel, or modify your order once it has been placed.

  • Pricing: All prices are subject to change without notice. We reserve the right to refuse or cancel any orders placed for products listed at an incorrect price.

  • Payment: We accept major credit cards and digital payment platforms. By submitting an order, you represent that you are authorized to use the designated payment method.

4. Shipping and Delivery

We currently ship exclusively to Malaysia and Singapore.

Service Type
Processing Time
Estimated Delivery
Standard Shipping
Within 1–2 working days2–3 business days

Shipping times are estimates and may vary due to carrier delays or festive seasons. For more details, please view our [Shipping Policy].

5. Returns, Refunds, and Exchanges

Your satisfaction is our priority. However, due to the nature of skincare products, we have strict hygiene protocols.

  • Policy: All returns and exchanges are governed by our [Refund Policy].

  • Damages: If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photographic evidence.

6. Intellectual Property

Everything you see on this Site—including logos, text, graphics, formulations, and images—is the property of By Eggs or its content suppliers and is protected by international copyright and trademark laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.

7. User-Generated Content

If you post a review or share a photo tagging us, you grant By Eggs a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, and display that content across our social media channels and marketing materials.

8. Prohibited Conduct

When using our Site, you agree not to:

  • Use the Site for any unlawful purpose.

  • Attempt to hack, destabilize, or inject viruses into our servers.

  • Use automated bots to scrape data or "bulk buy" products for unauthorized resale.

9. Limitation of Liability

To the maximum extent permitted by law, By Eggs shall not be liable for any indirect, incidental, or consequential damages (including, but not limited to, skin reactions or loss of data) arising out of your use of our products or Site.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia. You irrevocably submit to the exclusive jurisdiction of the courts in that location.

11. Changes to These Terms

By Eggs reserves the right to modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to the Site. Your continued use of the Site following any changes indicates your acceptance of the new Terms.

Contact Us

If you have any questions regarding these Terms, please reach out to us:

  • Email: hello@byeggs.com

  • WhatsApp: (+60) 13-654 1088