Refund & Exchange Policy

Last Updated: April 21, 2026

At By Eggs, we want you to love your glow. However, due to the nature of our products and for the safety of all our customers, we maintain a strict hygiene and quality control policy.

Please read the following guidelines carefully to see if your purchase is eligible for a return or exchange.

1. Eligibility for Refunds and Exchanges

We only offer refunds or exchanges for the following two scenarios:

  1. Incorrect Item Received: You received a product different from what was stated in your order confirmation.

  2. Damaged or Defective Goods: The product arrived broken, leaking, or with a manufacturing defect.

Important Conditions:

  • 5-Day Window: All requests must be submitted within 5 days of the date you received your package (based on tracking information).

  • Unopened & Unused: To be eligible, items must be in their original packaging, unopened, and with all seals intact. We cannot accept returns for products that have been opened or used due to hygiene reasons.

  • Change of Mind: We do not offer refunds or exchanges for a change of mind or personal preference regarding scent, texture, or results.

2. How to Request a Refund or Exchange

If your situation meets the criteria above, please follow these steps to start your request:

Step 1: Contact Us

Email us at hello@byeggs.com. Please use the following format to help us process your request faster:

Subject Line: [Refund OR Exchange] – (Your Order Number)

  • Product Name:

  • Quantity:

  • Reason: (Wrong product delivered / Product damaged upon delivery)

  • Photo/Video Proof: (Please attach clear photos of the shipping label and the product issue)

  • Comments: (Optional)

Step 2: Assessment

Our team will review your request within 2–3 working days. If approved, we will provide instructions on how to return the item (if necessary).

Step 3: Resolution

  • Exchanges: We will ship the correct/replacement item to you at no additional cost.

  • Refunds: If a replacement is unavailable, we will issue a refund to your original payment method. Please note that banks may take 5–10 business days to reflect the credit in your account.

3. Shipping Costs

  • If the return is due to our error (wrong or damaged item), By Eggs will cover all shipping costs associated with the return and replacement.

  • Initial shipping fees are non-refundable.

4. Allergic Reactions

We strongly recommend a patch test before full use. While we understand that skin can be sensitive, we cannot offer refunds for allergic reactions as we provide a full list of ingredients on our website for your review prior to purchase. If you experience a reaction, please discontinue use and consult a professional.